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​​​​Who should participate from my utility?

We encourage representation from at least one staff member familiar with supply, billing finance, customer metering, and management.

 

Not sure if your utility previously enrolled?

Email us here.

 

Need to add or edit staff from your utility participating in the FWLP?

Email us here. Be sure to include: utility name, first and last name of the contact, role, and email address.

 

How much time does my utility need to devote to the tasks required in the new learner track?

This is a program and not a 'one-and-done' workshop. Our mission is to teach you and your utility water auditing best practices that you can carry with you well after the program. The new learner track will consist of a 1-day in-person workshop, an approximate 2-hour remote session, another 1-day in-person workshop, and another 2-hour remote session over the course of the 12-16 months. There is minimal effort in preparing for the remote sessions.

 

Why am I considered a new learner?

Utilities are considered New Learners if they partially participated in the FL Water Loss Program from 2023-2024 (Stages 1 and/or 2 only) or if they are completely new to the program.

 

Why am I considered an advanced learner?

Utilities are considered Advanced Learners if they completed at least a CY2023 water loss audit through the FL Water Loss Program.

 

Can I change program routes (new learner, advanced learner)?

Every enrolled utility has the opportunity to take advantage of all training and technical assistance offered through the program. The hope is that New Learners will become Advanced Learners through program participation, which includes establishing a baseline of validated water audit data.

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Advanced Learners can participate in New Learner webcasts and workshops if interested in revisiting the water loss methodology before advancing on in the program.

 

Can my utility skip to receiving direct technical assistance (supply meter testing, billing data analysis, customer meter test analysis/design, real loss component analysis, leak detection)?

One of the goals of the program is to assist utilities to establish and maintain a baseline of annual validated water audit data. Direct Technical Assistance must meet the pre-requisite of annual water audit validation. New Learners must complete the the New Learner curriculum and Advanced Learners must complete the most recent Calendar Year Water Audit Validation.​

 

What is water audit validation?

Water audit validation is the comprehensive process of confirming the accuracy and trustworthiness of data inputs and outputs within a utility's annual water audit. Our team will assist you in scheduling your water audit validation sessions and preparing the necessary data requests collecting in advance of the session.​

 

How long is the program?

The program spans to the end of 2027.

 

If my utility is considered an advanced learner because of our previous participation, but we have new staff members we’d like to get up to speed, what should we do?

Reach out to the program management team! Your new staff members can (and should!) participate in New Learner webcasts and workshops to build a solid foundation on the water loss methodology.

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Is the program available to HOAs?

It depends. The AWWA water audit software tool is designed to identify and quantify water losses within a utility's distribution system, not a customer's (HOA) internal plumbing. HOAs typically have a master meter(s) and recieve one large bill from the utility and have no internal metering to differentiate between authorized consumption by individual units and potential losses within the HOA's internal plumbing. In this scenario, the water audit and methodology through this program cannot quantify losses in the system. Instead, HOAs are encouraged to make their water provider aware of the program so they might take advantage of understanding system-wide losses better. If the HOA receives water through a master meter and individually meters housing units, then the water audit and methodology allows precise accounting of water usage and losses. In this scenario the HOA would be a good candidate for the program.

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